Frequently Asked Questions

Absolutely. Authenticity is at the heart of The North Shore Luxury Closet.

Every item we offer is sourced through trusted channels. In addition to our in-house authentication process, each designer piece is authenticated using reputable third-party authentication services, which may include Entrupy, Legit App, and Real Authentication.

We stand behind the authenticity of every item we sell and guarantee that every piece purchased from The North Shore Luxury Closet is authentic.

Yes. The item you see is the item you receive.

The product and condition photos in each listing show the actual item being offered for sale. When evaluating condition, always refer to the actual product photos and videos in the listing. The piece shown in those product images is the piece you will receive. Some listings may also include AI-assisted lifestyle/model imagery or reference photos showing the same bag style to help demonstrate scale, styling, or how a piece may look when worn. These supplemental images are intended for inspiration and are not used to represent the item's condition.

Because many of our pieces are pre-owned or vintage, we want you to be able to see the item's true condition before making your purchase. If a video is not included, you can contact us to request one.

Absolutely — and we encourage it.

If you'd like a closer look before purchasing, we're happy to provide additional photos or a detailed video showing areas such as the corners, interior, hardware, straps, exterior and overall condition.

Simply contact us or send us a DM on Instagram with the piece you're interested in.

Our collection may include new, like-new, excellent, very good and vintage-condition pieces.

Because pre-owned luxury is unique, condition varies from piece to piece. We carefully describe notable signs of wear and photograph the actual item so you know what to expect.

Please review the individual product description and photos before purchasing, and feel free to request a closer look at any time.

Both.

The North Shore Luxury Closet offers a curated mix of new, like-new, pre-owned and vintage designer pieces. The condition of each item is disclosed in its individual listing.

Our inventory is constantly changing and may include Chanel, Louis Vuitton, Gucci, Saint Laurent, Dior, Bottega Veneta, Prada, Celine, Fendi, Burberry, Ferragamo, Givenchy, Chloé and many more.

Most pieces are one-of-a-kind, so once something sells, we may not be able to source the same piece again.

Yes. We want you to feel confident when shopping with us.

Eligible regular-priced items may be returned when a return request is made within 48 hours of confirmed delivery. Approved returns must be shipped back within 7 days of the original delivery date.

Approved returns of regular-priced merchandise are subject to a 20% restocking fee.

Items must be returned unused and in the exact condition in which they were received, with all original packaging, tags and The North Shore Luxury Closet security tags attached and completely intact.

Items with removed, altered, damaged or tampered security tags will not be eligible for return or exchange.

Original shipping charges, when applicable, are non-refundable. Return shipping is the responsibility of the buyer. We strongly recommend using a trackable and fully insured shipping service, as the customer is responsible for the item until it is received by us.

Once the returned item has been received and inspected, an eligible refund will be issued to the original form of payment, less the applicable restocking fee and any non-refundable shipping charges.

Yes. If your purchase isn't quite right, we'd love to help you find something you love.

Eligible regular-priced merchandise may be exchanged or returned for store credit subject to a 15% restocking fee.

Exchange or store-credit requests must be made within 48 hours of confirmed delivery, and the item must be shipped back within 7 days of the original delivery date.

All original-condition, packaging, security-tag and return-shipping requirements described in our return policy apply.

Store credit will be issued after the returned item has been received and inspected and may be applied toward another available piece from our collection.

Because Flash Sale and specially marked promotional items are offered at limited-time reduced pricing, they are subject to modified return terms.

Eligible Flash Sale and Special Sale items may be returned subject to a 30% restocking fee.

If you prefer an exchange or store credit, eligible Flash Sale and Special Sale items may be returned for store credit subject to a 25% restocking fee.

Return, exchange or store-credit requests must be made within 48 hours of confirmed delivery, and the item must be shipped back within 7 days of the original delivery date.

The item must be returned unused and in the exact condition in which it was received, with all original packaging, tags and The North Shore Luxury Closet security tags attached and completely intact.

Items with removed, altered, damaged or tampered security tags will not be accepted for return, exchange or store credit.

Original shipping charges, when applicable, are non-refundable and return shipping is the responsibility of the buyer.

We make every effort to thoroughly photograph and describe each piece, including notable signs of wear.

Every item is carefully inspected prior to shipment. As part of our quality-control process, The North Shore Luxury Closet photographs and/or records video of each item prior to packaging and shipment to document its condition at the time it leaves our possession.

If you believe your purchase arrived with a material condition issue that was not disclosed or reasonably visible in the listing, please contact us within 48 hours of confirmed delivery. Please include your order number, a description of the concern and clear photographs and/or video showing the issue.

We will review the original product listing along with our pre-shipment photographs and/or video documentation when evaluating the item's condition prior to shipment.

If we determine that a material condition issue was inadvertently omitted from the listing, the applicable restocking fee will not apply to an approved return related to that issue.

Damage, wear or condition details that were disclosed or reasonably visible in the product listing, photographs or videos are not considered undisclosed condition issues and remain subject to the applicable return policy and restocking fee.

Yes! We offer flexible payment options through Shop Pay Installments, powered by Affirm.

Eligible customers can choose to pay for their purchase over time, with available payment options shown at checkout.

Simply select Shop Pay Installments at checkout to view your available payment options. Eligibility and payment terms are determined by Affirm and its lending partners.

Yes!

Save the pieces you love to your wishlist so you can easily find them again.

Because most of our inventory consists of individual pieces, adding an item to your wishlist does not reserve the item. Another shopper may purchase it at any time.

Because most of our pieces are one-of-a-kind, merchandise generally remains available for purchase until payment is completed.

If you are actively considering a piece and would like additional photos or a video before purchasing, contact us and we'll do our best to assist you promptly.

Most pieces in our collection are one-of-a-kind. Once an item is sold, it is typically gone.

We recommend joining our VIP list, saving your favorites to your wishlist and following us on Instagram to stay up to date on new arrivals.

Orders are carefully inspected and packaged before shipment and typically ship within 2–4 business days after your order is placed.

For security and quality-control purposes, orders may be photographed and/or recorded during final inspection, packaging and fulfillment.

Tracking information will be emailed to you as soon as your order is on the way.

Higher-value purchases may require a signature upon delivery for additional security.

Yes. Local pickup may be available by appointment on Chicago's North Shore.

Contact us for additional information.

At this time, The North Shore Luxury Closet collects sales tax on orders shipped within Illinois.

Shipping outside Illinois? We currently do not collect sales tax on your order.

Tax requirements may change as our business grows, and any applicable taxes required at the time of purchase will be reflected at checkout.

From time to time, select pieces from our collection are offered at special pricing for only 24 hours.

A Flash Sale may feature one piece or several pieces. Once the sale period ends, promotional pricing ends as well.

Because Flash Sale pieces are offered at special limited-time pricing, they are subject to our Flash Sale return terms: a 30% restocking fee for an eligible return or a 25% restocking fee for an eligible exchange or store credit.

Return or exchange requests must be made within 48 hours of confirmed delivery, and all applicable return requirements must be met.

Join The North Shore Luxury Closet VIP List.

VIP members may receive advance notice of upcoming Flash Sales, new arrivals, special drops and exclusive offers directly to their inbox.

Not at this time.

We currently have a large and carefully curated inventory, so we are not accepting additional handbags or accessories for purchase or consignment.

We are considering adding buying and consignment opportunities in the future, so please check back for updates.