Terms of Service

Last Updated: August 16, 2026

Welcome to The North Shore Luxury Closet. These Terms of Service (“Terms”) govern your use of our website and your purchase of products from The North Shore Luxury Closet. By visiting our website, placing an order, or otherwise using our services, you agree to these Terms.

Throughout these Terms, “we,” “us,” and “our” refer to The North Shore Luxury Closet.

1. Our Products

The North Shore Luxury Closet specializes in curated pre-owned, vintage, and luxury merchandise. Unless specifically stated otherwise, items are pre-owned and may show signs of previous use, wear, age, storage, or handling.

We make every reasonable effort to provide accurate photographs, descriptions, measurements, colors, condition information, and other relevant details for each item.

Because many of our pieces are unique and pre-owned, variations and signs of wear consistent with an item's age and history may be present.

Customers are encouraged to review all photographs, descriptions, measurements, and condition information before purchasing. Additional photographs, videos, measurements, or information may be requested prior to purchase.

2. Authenticity

The North Shore Luxury Closet is committed to selling authentic luxury merchandise. Items are carefully sourced and evaluated for authenticity before being offered for sale.

Certain items may include third-party authentication documentation or a Certificate of Authenticity when specifically stated in the product listing. Additional authentication documentation may be available or arranged for select items upon request.

The North Shore Luxury Closet is an independent reseller and is not affiliated with, endorsed by, or sponsored by the designer brands whose products may appear on our website. All trademarks and brand names belong to their respective owners.

3. Pricing and Availability

All prices are displayed in U.S. dollars unless otherwise stated.

Because many items in our collection are one-of-a-kind, availability is not guaranteed until an order has been successfully completed.

We reserve the right to correct pricing, typographical, product information, or other errors and to cancel or decline an order when reasonably necessary, including in the event of an obvious pricing or inventory error.

Promotional offers, discount codes, and other incentives may be subject to separate terms, eligibility requirements, exclusions, or expiration dates.

4. Orders and Payment

By placing an order, you represent that the information you provide is accurate and that you are authorized to use the payment method provided.

Submission of an order does not necessarily constitute final acceptance of the order. We reserve the right to decline or cancel an order when reasonably necessary, including suspected fraud, payment issues, inventory discrepancies, or errors in product information or pricing.

If an order is canceled after payment has been processed, any applicable refund will be issued to the original payment method.

5. Final Sale and Order Concerns

Due to the unique and pre-owned nature of our merchandise, all purchases are final sale unless otherwise required by applicable law.

We encourage customers to carefully review product photographs, descriptions, measurements, and condition information and to contact us with any questions before purchasing.

If you experience an issue with your order upon delivery, please contact us within 72 hours of confirmed delivery with your order number, photographs, and a description of the concern.

We do not offer standard returns or exchanges. However, exceptional circumstances may be reviewed individually, and we may determine an appropriate resolution when applicable.

Please refer to our Return & Refund Policy for additional information.

6. Shipping and Delivery

Orders are shipped to the delivery address provided during checkout. Customers are responsible for providing complete and accurate shipping information.

Shipping estimates are provided as estimates and may be affected by carrier delays or circumstances outside our reasonable control.

Please refer to our Shipping Policy for additional information regarding shipping options, processing times, and delivery.

7. Product Photography and Color

We make every effort to photograph products accurately. However, colors and appearance may vary slightly depending on lighting, photography, screen settings, and the device used to view our website.

Product photographs form an important part of each item's condition disclosure, and customers should review all available images before purchasing.

8. Personal Information

Your submission and use of personal information through our website is governed by our Privacy Policy.

Payment information may be processed by third-party payment providers and is subject to their applicable terms and privacy practices.

9. Prohibited Use

You may not use our website or services for unlawful, fraudulent, abusive, or unauthorized purposes.

You may not interfere with the security or operation of the website, attempt unauthorized access to our systems, transmit malicious software, or use our content in violation of applicable law.

10. Intellectual Property

Unless otherwise indicated, original website content, including our branding, original photographs, graphics, written descriptions, and other original materials, belongs to The North Shore Luxury Closet or is used with appropriate permission.

You may not reproduce, distribute, or commercially use our original content without permission, except as permitted by applicable law.

11. Third-Party Services

Our website may use or link to third-party services, including payment processors, shipping providers, social media platforms, authentication providers, and other technology providers.

We are not responsible for third-party websites or services that we do not own or control.

12. Disclaimer and Limitation of Liability

To the fullest extent permitted by applicable law, The North Shore Luxury Closet will not be liable for indirect, incidental, special, or consequential damages arising from your use of our website or purchase of our products.

Nothing in these Terms is intended to exclude or limit rights or remedies that cannot legally be excluded or limited under applicable law.

13. Changes to These Terms

We may update these Terms periodically to reflect changes to our business, website, services, or applicable requirements.

The version posted on our website at the time of use will govern your use of our services, subject to applicable law.

14. Governing Law

These Terms are governed by the laws applicable to our business and operations, without limiting any consumer rights that may apply under applicable law.

15. Contact Us

Questions regarding these Terms, an order, or our services may be submitted through the Contact page on our website or through the business contact information provided on our website.

The North Shore Luxury Closet